FAQ

FREQUENTLY ASKED QUESTIONS

 

HOW DO I KNOW WHAT SIZE I AM 

For your most appropriate size, please refer to the sizing chart for the particular item you're interested in. This can be found directly on the product page.

 

WHAT COURIER PROVIDERS DO YOU USE?

All orders are shipped via Canada Post.

 

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Processing takes 1-2 business days. Standard domestic shipments usually take 4-5 business days to arrive. International shipments typically take 5-7 business days to arrive. Please note, time may vary due to weather, customs, or any unforeseen variables.

 

I JUST PLACED AN ORDER, CAN I CANCEL IT?

Orders can only be cancelled within 1 business day. After that we are unable to cancel any order submitted.

 

I'VE ADDED THE INCORRECT SHIPPING ADDRESS; HOW DO I CHANGE IT?

You must contact us via email info@coldattitude.com to change your shipping address. The shipping address can only be changed before the order has shipped (typically within 1 business day). Unfortunately, you cannot update your shipping address yourself after the order has been shipped out.

 

I  DIDN'T RECEIVE A TRACKING NUMBER WHEN SHOULD I EXPECT IT?

Shipping confirmation should be released via email within 1-3 business days after purchase. If you are an international customer, shipping confirmation may take 2-4 business days. If you still don’t have it, make sure to check your spam or promotions folder. If still an issue, contact us via email at info.coldattitude@gmail.com .

 

WHICH COUNTRIES DO YOU SHIP TOO?

At the moment we currently ship out nationally to Canada and internationally to America. Purchases outside of these regions will not be processed.

 

WHAT IS YOUR RETURN POLICY?

For any issues you may have, please visit our Shipping & Returns policy page.